Come Join Our Team!

Computer Systems Analyst
(FULL TIME)

Company Overview:
Canary Health is the leading provider of digital health self-management programs. Our suite of evidence-based interventions includes a chronic disease self-management program originally developed by the Stanford University’s Patient Education Research Center and now offered through an exclusive partnership with the Self-Management Resource Center. We offer a dynamic environment where employees are empowered to impact the lives and health of our participants through both their individual and group contributions. Our engineering team develops and maintains a suite of solutions that address the needs of our participant population at a global scale.

POSITION OVERVIEW

Reporting to the General Manager, the Computer Systems Analyst, is part of the Canary Health team and will work across the Operations, Product, Finance and Marketing Teams to design operational, billing and reporting systems for project stakeholders, departmental managers, and clients. The computer systems analysts will also accompany implementation of system as well as lead quality improvement and research initiatives to accompany requirements definition for innovation and productivity, advise cross functional teams on strategies to improve their processes and systems.  

KEY RESPONSIBILITIES

• Plan and run workshops, qualitative interviews, and quantitative data collection on-site and remotely with management and clients to capture requirements for billing, registration, program, marketing, and engagement tracking systems.

• Collect and analyze data on customer preferences and needs to define desired system features and engagement strategies.

• Run workshops with team to clarify requirements, needs, flows and existing system.

• Review existing company research and documentation to ensure solution fit.

• Shadow employees for various tasks, interacting with billing, registration, program engagement, and marketing tracking to capture workarounds and inefficiencies.

• Review data captured within systems to diagnose system efficiency.

• Model data and system based on strategic understanding.

• Evaluate costs and benefits for the system redesign, including benchmark to market solutions available for purchase (with customization).

• Create backlog and roadmap for features; work with client to prioritize features.  Validate alignment with company-wide strategy.

• Create system requirements.

• Create flowcharts for accompanying improved processes.

• Work with technical team to implement solution.

• Develop test cases and test systems following implementation.

• Develop documentation and training to assist users and clients.

• Work with teams to develop metrics for new system – including performance indicators.

• Devise and evaluate methods and procedures for capturing client requirements at large scale - collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.

• Monitor use and satisfaction of system on users and design systems for improvement.

• Prepare reports and documentation for management.

• Prepare and facilitate design thinking workshops for fellow employees to generate prototypes in preparation for detailed requirements.

• Supervise third-party suppliers and other team members as needed during system implementation.

• Create project deliverables including requirements, client workshop findings, presentations, prototypes, and other appropriate materials.

• Create, maintain and design improvements for client report system for billing milestones, revenue, and participant usage as well as for operations; generate and present related reports.

• Automate processes for employee productivity in using applications and information requirements.

• Support client-specific information requests regarding participation, billing, and milestones.

• Perform other duties as assigned.

BASIC REQUIREMENTS

• Req. Bachelor’s Degree in Computer Science, Healthcare Policy & Mgmt, Healthcare
  Information Science, or related, and 2 years’ experience as Computer Systems
  Analyst or Computer Science Analyst in the IT sector.

ADDITIONAL JOB DETAILS

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required
  to be independently mobile. The employee is also required to interact with a
  computer and communicate with peers and co-workers.

• Extended periods of time doing computer-based work.